If you have any issues with the app, these steps can fix it:

• Restart the Anyplay app
• Log out and back in
• Make sure the app is up-to-date
• Check it’s not in Offline mode in settings
• Close any other apps you’re not using
• Reinstall the app

Didn’t work?

If you’re still having issues, see if it’s the same on a different device, or with the web player. If it’s not the same there, it’s likely an issue with your device:

• Check your device is supported and up to date
• Your device should have at least 250MB available memory
• You may need to perform further troubleshooting with the device's manufacturer